*FOR FAST & PROMPT SERVICE, PLEASE USE THE QUOTES FORM ON BOOKING PAGE OR EMAIL US FOR ANY ADDITIONAL INFO*
Cancellation and Refund Policy
If a booking is canceled by the Customer within 48 hours prior to period of
hire, 50% of all monies paid will be non-refundable, see below for wedding bookings.*
If a booking is canceled by the Customer within 24 hours prior to period of
hire, 100% of all monies paid will be non-refundable
If a wedding booking is canceled less than 15 days prior period of hire, the
deposit will be non-refundable. If a wedding booking is canceled less than 7 days from the
start of the period of hire, the full hire amount will still be charged to the customer.*
If the customer does not appear at the time and place designated as the pickup point, all
monies paid will be non-refundable.
Terms and Conditions
DPV request a minimum of 48 hours notice for any on-line bookings.
If you would like to book a car with less than 48 hours notice – Please call our quote line:
While we do our utmost to ensure our drivers are punctual, you will understand that we
cannot accept responsibility for delays caused by circumstances out of our control.
The driver will drive at safe and sensible speeds in accordance with road conditions, traffic
and the legal speed limits.
The driver does not handle any payment transactions.
Clients are responsible for any damage they cause to the interior and or exterior of a
vehicle on hire to them and will be billed accordingly for any repair or valeting required
in order to reinstate a vehicle to working order.
We may provide subcontracted vehicles occasionally.
By supplying your email address you permit DPV to contact you via email, in return we
promise never to supply your email to any third party.
If there are any changes or variations including extra mileage other than what was agreed
at the time of booking, the client will be charged extras in accordance with the pricing
Every effort will be made by DePointe Voitures to ensure that our vehicle(s) arrive on time.
Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed
otherwise by the Customer at the time of booking.
DePointe Voitures vehicles are fully insured for passenger and third party claims. However,
customer’s properties are carried entirely at their own risk and DePointe Voitures shall
not be held responsible/liable for any loss/damage to such property.
DPV will keep a lost property book at their office, and will endeavor to return any lost
goods left in our vehicle(s) to the customer.
DePointe Voitures and its chauffeurs have the right to refuse to carry any passenger who is
thought to be under the influence of alcohol or drugs and whose behavior poses a
threat either to the Chauffeur, the vehicle or any other passenger(s).
DePointe Voitures maintains a strict non-smoking policy in all its vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day or New
Years Eve where there may be an additional surcharge. Please indicate on the quote form if your
proposed booking is for a bank holiday or on any other special date.
Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.
Payment and Deposits
Credit card payments are subject to a 3% surcharge. Debit cards have no surcharge.
Our payment terms for all bookings are: 50% non refundable deposit with the remaining
balance due 3 days prior to the booking. Wedding car hire payments will be taken 7 days prior to
Your booking may be subject to additional waiting time and car park charges.
The charge on your credit card statement will be shown as DEPOINTE VOITURES.
Rates, terms, & conditions are subject to change without prior notification. Special rates,
extended minimums and alternate cancellation policies may apply on special event days. Tolls
and parking charges are additional. All rates are calculated in the local currency and billed in
US dollars at the prevailing exchange rate.
Prohibition of Weapons, Explosives, Oxygen, Pets, Livestock And Other Dangerous Or Unusual
Weapons of any type, including firearms, are strictly forbidden in any equipment (whether in
baggage or on the person) at any time. Transportation of explosives, fireworks and other
flammable, combustible, toxic or otherwise dangerous material or items or pets or livestock of any
kind are also strictly forbidden, even if intended to be transported in the baggage compartment of
the vehicle. If previously approved by the Company, oxygen for medical use is permitted, but is so
used at the sole responsibility of the Client.
Limitation of Liability
THE COMPANY SHALL NOT BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING
BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER PARTY OR
ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR
CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT,
EVEN IF SUCH DAMAGES WERE FORESEEABLE OR THE COMPANY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL
NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER
THAN THE SINGLE FARE FEE FOR THE DAY IN QUESTION.
No agent, employee or representative of the Company is authorized to alter, modify or waive
requirements stated in the conditions of transportation or service.